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Warranty Submission

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Products Timeline

Product Name Category Warranty Period
MadRabbit Soul Buds Alpha TWS 12 Months
MadRabbit Soul Buds Pro TWS 12 Months
MadRabbit SoundBlock Bluetooth Speakers 12 Months
MadRabbit SoundRock Bluetooth Speakers 12 Months
MadRabbit Touch ANC Over Ear Headphones 12 Months
MadRabbit Bass-On Wireless Neckband 12 Months
MadRabbit Fly Wireless Neckband 12 Months
MadRabbit Trip Plus Wireless Wireless Neckband 12 Months
MadRabbit Trip Pro Wireless Wireless Neckband 12 Months

MadRabbit Warranty Guidelines

  • The MadRabbit warranty is confined to the first purchaser of the MadRabbit products only and is non-transferable.
  • The warranty services are limited to repair or replacement of the product & is at the sole discretion of MadRabbit based on its warranty policies.
  • Proof of purchase (invoice number) is required to be presented for availing warranty services.
  • You can register a warranty service request with our customer service team (support@madrabbit.in) who will contact you and attempt to troubleshoot the issue.
  • If the issue is not resolved over call or email, you can ship the product to our warehouse in Chennai, the mailing address is Redster Commerce Private Limited, Old Number 74, New Number 129, 3rd Floor, Triplicane High Road, Triplicane, Chennai, Tamil Nadu 600005, India. and share the tracking details with the MadRabbit customer service team. MadRabbit will not be responsible for any loss or damage during transit if you self-ship your product to us.
  • MadRabbit warranty coverage shall be limited only to provide repairs & rectification of the fault reported. In case a replacement is provided, it will be done with an equivalent condition device only, with or without packaging & accessories.
  • MadRabbit shall not cover any consequential or resulting liability, damage or loss to property or life, injuries, or loss of any kind of personal data arising directly or indirectly out of any defects in MadRabbit products.
  • MadRabbit shall not cover any liability or claim pertaining to any kind of rashes or skin allergy due to usage of MadRabbit products nor will be able to provide any repairs or replacement for such issues.
  • While MadRabbit will make every effort to carry out repair at the earliest, we would like to make it expressly clear that we are under no obligation to do so in a specified period of time.
  • In case of product replacement within the warranty period, if the product is out of stock, an upgraded model of the equivalent price will be offered. The customer will not be eligible for a gift card or refund and warranty will continue as per previous product purchase date.

The MadRabbit Warranty is void in the following cases:

  • Termination of 12 months Warranty period from the purchase date of the product (as determined by proof of purchase).
  • The product has not been operated according to the MadRabbit instruction manual.
  • Any accidental or incidental damages caused by the customer, house pests and pets; priorly repaired by unauthorized persons; tampering with the product; usage of non-specified charger;
  • Damages caused due to natural occurrences, exposure to extreme temperatures or spillage/logging of food or liquid on the product.
  • Issues pertaining to look & feel of the product, dim display under sunlight, low sound quality due to accumulation of dust or dirt.